AI News

Automation in Customer Service: Use Cases, Benefits, Best Practices in 2023

15+ Top Customer Service Automation Software in 2023 Automation is great for solving simple issues, like billing information, refunds, etc. However, it cannot solve complex problems, such as technical issues in the product. Also, when customers express frustration, bots won’t understand and respond to them appropriately. Your customer service team has the potential to gain […]